Shipping Information
Shipping rates are determined based on a variety of factors, including the weight and dimensions of the package, the destination, and the shipping method chosen.
Unfortunately: We do not currently ship to:
Ascension Island, British Indian Ocean Territory, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Congo - Kinshasa, Curaçao, Macau SAR China, Myanmar (Burma), Saint Martin, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Martin, Timor-Leste, Tristan da Cunha, Western Sahara
Shipping costs:
Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
Please ensure that your address is correct at checkout.
Any failed deliveries will be cancelled.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
SHIPPING COSTS:
Final shipping fees are calculated at checkout based on weight and location.
Please note that these prices are subject to change and may vary based on the weight of the package and specific location within each region.
Additional Charges for European Customers
We understand that shipping prices and additional charges can be a concern for our customers. Rest assured that we strive to provide the most accurate and competitive prices possible while ensuring the safe and timely delivery of your orders.
If you have any further questions or concerns regarding shipping prices, please feel free to contact our customer support team. We are here to assist you and provide any additional information you may need.
Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
It is not guaranteed that there will be a duty charge, its dependent on each shipment and each customs official around the world.
PROBLEMS IN RECEIVING YOUR ORDER?
Where Is My Order Or Has It Been Dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
- Check your junk/ spam folders
- Search your email for info@etincelleofficiaI.com, your order number, name of items purchased.
Why Is My Item Taking Longer Than Specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My Order Has Been Dispatched And Not Arrived?
If your order has not arrived, please check with your neighbors and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
My Tracking Number Is Not Working Or Saying Pending?
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update.
Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse.
Delivery Updates
You will be able to see the status on the tracking number.
Each country and courier company provide different levels of tracking, so you may not be able to see step-by-step delivery updates.
